Stomatološka poliklinika Zagreb
According to our open methodology, this clinic scored 51.7/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #12 of 12 ranked clinics · Last checked: 24 September 2026
Positions by Rating Profile
- Overall Transparency & Trust#1251.7/100
- Best for Expats#1248.8/100
- Best for Dental Implants#1249/100
- Best for Emergency Dental Carenot ranked
- Best Price Transparency#1234.8/100
- Best English-speaking Clinicsnot ranked
- Best for Families / Children#1054.7/100
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ? General anaesthesia / deep sedation (sleep dentistry) — Not verified Large polyclinic but no sedation or anaesthesia documented on oral surgery or any SPZ page checked
Summary
Public dental polyclinic providing endodontics, oral medicine, periodontology, oral surgery, orthodontics, prosthodontics, pediatric dentistry and X-ray diagnostics. ISO 9001 certified; part of Zagreb's public dental network.
City emergency dental service in Zagreb operates out of contracted offices (nights/weekends/holidays); this polyclinic's own listed hours are Mon-Fri 7-21.
Strengths
- Information Transparency: 18 of 20 points.
- No red flags identified in public sources.
Weaknesses
- Price Transparency: 0 of 15 verifiable points (missing: prices or price ranges published; cleaning price listed; filling price listed; crown price listed; implant price listed; consultation price listed; x-ray / imaging price listed)
- Reputation & Reviews: 9 of 20 verifiable points (missing: google rating (Bayesian-adjusted); clinic responds to reviews; no recurring complaints; tripAdvisor presence)
- AI & Search Visibility: 3.5 of 10 verifiable points (missing: mentioned for: best dentist Zagreb; mentioned for: English speaking dentist Zagreb; mentioned for: dental implants Zagreb; mentioned for: Zagreb dental clinic for expats; structured data on website)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [spz-site] | 4/4 |
| ✓ | Dentist names listed Department and management pages name 15+ practicing dentists [stomatoloska-poliklinika-zagreb-deepen-10] [stomatoloska-poliklinika-zagreb-deepen-2] | 3/3 |
| ✓ | Dentist specializations listed [spz-site] | 2/2 |
| ✓ | Real clinic photos Gallery shows custom, self-hosted photography of the facility [stomatoloska-poliklinika-zagreb-deepen-3] | 2/2 |
| ✓ | Service list published [spz-site] | 3/3 |
| ✓ | Clear contact details [spz-site] | 2/2 |
| ✗ | English website version Site is Croatian-only; no English pages or language switcher found [stomatoloska-poliklinika-zagreb-deepen-4] | 0/2 |
| ✓ | Address and map published [spz-site] | 2/2 |
Price Transparency
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✗ | Prices or price ranges published Insurance/billing page gives only HZZO co-payment percentages, not per-service prices [stomatoloska-poliklinika-zagreb-deepen-5] | 0/3 |
| ✗ | Cleaning price listed Billing page and department pages read; only HZZO co-payment percentages given, no service price figures [stomatoloska-poliklinika-zagreb-deepen-5] | 0/2 |
| ✗ | Filling price listed Same billing/department reading; no filling price published [stomatoloska-poliklinika-zagreb-deepen-5] | 0/2 |
| ✗ | Crown price listed Same billing/department reading; no crown price published [stomatoloska-poliklinika-zagreb-deepen-5] | 0/2 |
| ✗ | Implant price listed Same billing/department reading; no implant price published [stomatoloska-poliklinika-zagreb-deepen-5] | 0/2 |
| ✗ | Consultation price listed Same billing/department reading; no consultation/exam price published [stomatoloska-poliklinika-zagreb-deepen-5] | 0/2 |
| ✗ | X-ray / imaging price listed RTG department page read; describes services offered but publishes no price figures [stomatoloska-poliklinika-zagreb-deepen-11] | 0/2 |
Reputation & Reviews
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ✗ | Google rating (Bayesian-adjusted) as of 2026-09-24 [stomatoloska-poliklinika-zagreb-deepen-14] | 0/6 |
| ◐ | Google review volume as of 2026-09-24 [stomatoloska-poliklinika-zagreb-deepen-15] | 2.5/3 |
| ✓ | Review recency Newest Google review dated 2026-09-22 (listing read 2026-09-24) [stomatoloska-poliklinika-zagreb-deepen-16] | 3/3 |
| ✗ | Clinic responds to reviews Listing is unclaimed; owner replies are not possible [stomatoloska-poliklinika-zagreb-deepen-12] | 0/2 |
| ✗ | No recurring complaints 1-2★ are 115 of 317; readable low reviews repeat long waits for appointments and rude staff (2025-12-08, 2026-04-25, 2026-07-22) [stomatoloska-poliklinika-zagreb-deepen-7] | 0/2 |
| ✓ | No suspicious review patterns Histogram (1-2 star share 36%) and varied dates/accounts show an ordinary, non-manipulated pattern [stomatoloska-poliklinika-zagreb-deepen-13] | 2/2 |
| ✓ | Active Facebook presence [spz-site] | 1/1 |
| ✗ | TripAdvisor presence No TripAdvisor listing found; clinic channels do not reference TripAdvisor [stomatoloska-poliklinika-zagreb-deepen-8] | 0/0.5 |
| ✓ | Other review platforms Its dentists have Najdoktor pages naming the polyclinic at Perkovčeva 3, with patient ratings and comments — 12 of 14 dentists found there are rated, e.g. Barbara Delija Omazić 4.96 from 23 and Anja Sesar 5.00 from 19 (checked 2026-10-02). [stomatoloska-poliklinika-zagreb-platforms] [stomatoloska-poliklinika-zagreb-platforms-2] [stomatoloska-poliklinika-zagreb-platforms-3] | 0.5/0.5 |
Medical Infrastructure
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ✓ | On-site X-ray X-ray diagnostics department. [spz-site] | 2/2 |
| ✓ | CBCT (3D imaging) RTG department documents CBCT scanning since 2021 [stomatoloska-poliklinika-zagreb-deepen-6] | 2/2 |
| ✓ | Implantology Oral-surgery department documents applying implantology alongside oral surgery [stomatoloska-poliklinika-zagreb-deepen] | 2/2 |
| ✓ | Orthodontics [spz-site] | 2/2 |
| ✓ | Oral surgery [spz-site] | 2/2 |
| ✓ | Pediatric dentistry [spz-site] | 1.5/1.5 |
| ? | Emergency care | 0/1.5 |
| ? | Works with international patients | 0/2 |
Communication & Service
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✓ | WhatsApp / LINE available The prosthodontics department publishes a WhatsApp and Viber number [stomatoloska-poliklinika-zagreb-deepen-9] | 2/2 |
| ? | Response speed | 0/1.5 |
| ? | English spoken | 0/2.5 |
| ? | Pre-visit consultation possible | 0/1.5 |
| ✓ | Clear service explanations [spz-site] | 1/1 |
| ✓ | Convenient opening hours Mon-Fri 7-21. [spz-site] | 1.5/1.5 |
AI & Search Visibility
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Zagreb", "English speaking dentist Zagreb", "dental implants Zagreb", "emergency dentist Zagreb", "Zagreb dental clinic for expats".
| ✗ | Mentioned for: best dentist Zagreb [sq-visibility] | 0/1 |
| ✗ | Mentioned for: English speaking dentist Zagreb [sq-visibility] | 0/1 |
| ✗ | Mentioned for: dental implants Zagreb [sq-visibility] | 0/1 |
| ✓ | Mentioned for: emergency dentist Zagreb [sq-visibility] | 1/1 |
| ✗ | Mentioned for: Zagreb dental clinic for expats [sq-visibility] | 0/1 |
| ✗ | Structured data on website No business-entity structured data on the site; only a WebPage microdata tag [stomatoloska-poliklinika-zagreb-deepen-4] | 0/1.5 |
| ◐ | Google indexing quality [sq-visibility] | 1/2 |
| ✓ | Dedicated service pages [spz-site] | 1.5/1.5 |
Ranking leaders in AI answers
The queries above are this index's own check. The three leading clinics have also been measured in full: how often ChatGPT and Gemini name them when a patient asks them to recommend a dentist.
- #1Poliklinika Dentum69.2 of 100View report →
- #2Stomatološka ordinacija Dentus Perfectus6.5 of 100View report →
- #3B.DENT41 of 100View report →
Measured by Ansmeter, 7 October 2026. Ansmeter is an affiliated service. Its figure is not part of this rating and does not affect positions — scores change only when public data changes.
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: STOMATOLOŠKA POLIKLINIKA ZAGREB — registered provider in HZJZ NRPZZ (Zdravstvene ustanove sheet), Ulica Ivana Perkovca 3, Zagreb (Searched HZJZ NRPZZ (open, clinic-scope) bulk XLSX register, snapshot dated 20.05.2026, downloaded and searched 2026-08-26 for 'STOMATOLOŠKA POLIKLINIKA ZAGREB' and 'SPZ' plus city filter Zagreb. Matched the health-institution entry at Ulica Ivana Perkovca 3, Zagreb — same street as the clinic's own listed address (Perkovčeva ul. 3; 'Perkovčeva' is the colloquial form of the formal street name 'Ulica Ivana Perkovca').) [stomatoloska-poliklinika-zagreb-lic]
Dentists & NRPZZ private-practice entries
No published dentist roster is recorded for this clinic yet — unverified, no penalty.
Red Flags
No red flags identified in the public sources we reviewed.
Data We Could Not Verify
- Medical Infrastructure: Emergency care
- Medical Infrastructure: Works with international patients
- Communication & Service: Response speed
- Communication & Service: English spoken
- Communication & Service: Pre-visit consultation possible
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://spz.hr/ |
|---|---|
| Phone | +385 1 4803 200 |
| https://hr-hr.facebook.com/stomatoloska.poliklinika.zagreb/ | |
| Google Maps | Map listing |
| Address | Perkovčeva ul. 3, 10000 Zagreb, Croatia |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| spz-site | https://spz.hr/kontakt/ | Name, address, phone, email, services, ISO 9001, hours; public polyclinic. | 2026-07-12 |
| sq-visibility | search:emergency dentist Zagreb | AI/search visibility scout 2026-07-12 | 2026-07-12 |
| stomatoloska-poliklinika-zagreb-refresh | https://www.google.com/maps/place/Dental+Clinic+Zagreb/@45.8077094,… | most recent review posted about a month ago (viewed 2026-08-25) | 2026-08-25 |
| stomatoloska-poliklinika-zagreb-lic | https://www.hzjz.hr/sluzba-javno-zdravstvo/odjel-za-ljudske-i-mater… | NRPZZ Zdravstvene ustanove sheet lists 'Stomatološka poliklinika Zagreb' at Ulica Ivana Perkovca 3, Zagreb, confirming registration as a healthcare institution with the Croatian Ministry of Health / HZJZ. | 2026-08-26 |
| stomatoloska-poliklinika-zagreb-deepen | https://spz.hr/odjeli/oralna-kirurgija/ | "Njegovi djelatnici usvajaju i primjenjuju najnovija postignuća i spoznaje iz područja oralne kirurgije i implantologije" | 2026-09-24 |
| stomatoloska-poliklinika-zagreb-deepen-2 | https://spz.hr/poliklinika/uprava/ | Management page names director "doc.prim.dr.sc. Petra Nola Fuchs" and other named leadership | 2026-09-24 |
| stomatoloska-poliklinika-zagreb-deepen-3 | https://spz.hr/poliklinika/galerija/ | Photos are self-hosted with custom filenames (e.g. SPZ-Web-24.jpg, DOM_0145.jpg); no stock-photo sources | 2026-09-24 |
| stomatoloska-poliklinika-zagreb-deepen-4 | https://spz.hr/ | pages read 2026-09-24 carry hreflang x-default only, no English pages or language switcher; no JSON-LD on the homepage, department or patient pages, only a WebPage microdata tag | 2026-09-24 |
| stomatoloska-poliklinika-zagreb-deepen-5 | https://spz.hr/pacijenti/zdravstveno-osiguranje-i-naplata-usluga/ | Insurance and billing page gives only statutory co-payment rules ("participacije koja iznosi 20% od ukupnog iznosa računa", caps in kuna) and no price for any treatment; department pages (prosthodontics, oral surgery, X-ray, pediatric, endodontics) and the documents page publish no price list | 2026-09-24 |
| stomatoloska-poliklinika-zagreb-deepen-6 | https://spz.hr/odjeli/rtg-dijagnostika/ | "Od 2021. godine u poliklinici se obavlja i pretraga kompjutorizirane tomografije s konusnim zrakama (CBCT uređaj)" | 2026-09-24 |
| stomatoloska-poliklinika-zagreb-deepen-7 | https://www.google.com/maps?cid=157383102068612548&hl=en | Lilly M (2026-07-22): arrogance and rudeness after months of waiting; nina faye (2026-04-25): rude doctor; T (2025-12-08): months-long wait for an appointment; sara mihaljevic (2026-07-27): turned away despite severe pain, ended up in the ER | 2026-09-24 |
| stomatoloska-poliklinika-zagreb-deepen-8 | https://www.tripadvisor.com/TypeAheadJson?action=API&query=Stomatol… | TripAdvisor name search returns only generic Zagreb hotels and attractions, no dental result | 2026-09-24 |
| stomatoloska-poliklinika-zagreb-deepen-9 | https://spz.hr/odjeli/stomatoloska-protetika/ | Prosthodontics department contact: "WhatsApp & Viber 095 2098 760"; new patients seen without appointment by the doctor on duty; surcharges "prema trenutnom cjeniku" mentioned but no price list published | 2026-09-24 |
| stomatoloska-poliklinika-zagreb-deepen-10 | https://spz.hr/odjeli/oralna-kirurgija/ | Oral-surgery department lists 15 named specialists, e.g. "prim.dr.sc. Joško Grgurević", "dr.sc. Ana Kotarac Knežević" | 2026-09-24 |
| stomatoloska-poliklinika-zagreb-deepen-11 | https://spz.hr/odjeli/rtg-dijagnostika/ | Page lists intraoral, panoramic, cephalometric and CBCT imaging services with no price figures | 2026-09-24 |
| stomatoloska-poliklinika-zagreb-deepen-12 | https://www.google.com/maps?cid=157383102068612548&hl=en | Google listing 2026-09-24 shows the "Claim this business" prompt (unclaimed); none of the 10 readable reviews carries an owner reply | 2026-09-24 |
| stomatoloska-poliklinika-zagreb-deepen-13 | https://www.google.com/maps?cid=157383102068612548&hl=en | Histogram 107/8/12/17/173 of 317 reviews; the high 1-2 star share (36%) is inconsistent with review manipulation | 2026-09-24 |
| stomatoloska-poliklinika-zagreb-deepen-14 | https://www.google.com/maps?cid=157383102068612548&hl=en | Google listing 2026-09-24: 3.4 from 317 reviews; histogram 5* 173 / 4* 17 / 3* 12 / 2* 8 / 1* 107 | 2026-09-24 |
| stomatoloska-poliklinika-zagreb-deepen-15 | https://www.google.com/maps?cid=157383102068612548&hl=en | Google listing 2026-09-24: 317 reviews total | 2026-09-24 |
| stomatoloska-poliklinika-zagreb-deepen-16 | https://www.google.com/maps?cid=157383102068612548&hl=en | Google listing 2026-09-24, reviews sorted by newest: 3.4 from 317 reviews; histogram 5* 173 / 4* 17 / 3* 12 / 2* 8 / 1* 107; newest review dated 2026-09-22 | 2026-09-24 |
| stomatoloska-poliklinika-zagreb-platforms | https://najdoktor.com/barbara-delija-omazic/d20832 | Najdoktor page of Barbara Delija Omazić, orthodontist at "Stomatološka poliklinika Zagreb", Perkovčeva 3 (the polyclinic's address; spz.hr lists her in its orthodontics department), read 2026-10-02: rating 4.96 from 23 patient ratings, 24 comments | 2026-10-02 |
| stomatoloska-poliklinika-zagreb-platforms-2 | https://najdoktor.com/anja-sesar/d20547 | Najdoktor page of Anja Sesar, endodontist at "Stomatološka poliklinika Zagreb", Perkovčeva 3 (spz.hr lists her in its endodontics department), read 2026-10-02: rating 5.00 from 19 patient ratings, 19 comments | 2026-10-02 |
| stomatoloska-poliklinika-zagreb-platforms-3 | https://najdoktor.com/marija-magdalenic-mestrovic/d8241 | Najdoktor page of Marija Magdalenić-Meštrović, head of the orthodontics department, at "Stomatološka poliklinika Zagreb", Perkovčeva 3, read 2026-10-02: rating 2.54 from 13 patient ratings, 25 comments | 2026-10-02 |
Change History
| Date | Change |
|---|---|
| 2026-10-02 | Other review platforms checked on 2026-10-02: Najdoktor pages of the polyclinic's dentists at Perkovčeva 3, with their own patient ratings, were found, so presence on other review platforms is recorded. |
| 2026-09-24 | Re-read on 2026-09-24: the clinic's department pages (oral surgery, prosthodontics, pediatric dentistry, X-ray diagnostics, endodontics), management, gallery, insurance/billing and documents pages, and its Google listing (most recent, most relevant and lowest-rated reviews). Recorded: 15+ named dentists; genuine photos of the premises; CBCT imaging and implantology within the oral-surgery department; newest Google review 2026-09-22; recurring reports of long waits and rude staff among the lowest-rated reviews; the listing is unclaimed, so owner replies are not possible. Corrected: the prosthodontics department publishes a WhatsApp and Viber number. The billing page gives only statutory insurance co-payment rules, not treatment prices; no English version and no TripAdvisor presence were found. Still unverified: whether the clinic speaks English or works with foreign patients, and presence on other review platforms. |
| 2026-08-26 | License verification 2026-08-26 against HZJZ NRPZZ: clinic license found (registered as a Zdravstvena ustanova/health institution, Stomatološka poliklinika Zagreb) in HZJZ NRPZZ; no named doctors on file to check (clinics.json lists none). |
| 2026-08-25 | Re-verification 2026-08-25: confirmed website live at spz.hr, address and phone unchanged, clinic open (not permanently closed); Google Maps lists this business under the display name "Dental Clinic Zagreb" with secondary label "Stomatološka poliklinika Zagreb" matching the stored name; captured Google rating 3.4 (308 reviews) for the first time; captured Maps place URL and geo coordinates. |
| 2026-07-12 | Initial data collection. |
A question or a correction?
Have a question, a suggestion, or a correction to this page? Get in touch — we read every message. Verified data corrections are reviewed against sources and applied with a public change-history entry.