Poliklinika Arena Dental
According to our open methodology, this clinic scored 89.6/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #4 of 12 ranked clinics · Last checked: 24 September 2026
Positions by Rating Profile
- Overall Transparency & Trust#489.6/100
- Best for Expats#488.3/100
- Best for Dental Implants#389/100
- Best for Emergency Dental Carenot ranked
- Best Price Transparency#493.4/100
- Best English-speaking Clinics#388/100
- Best for Families / Children#388.9/100
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ✗ General anaesthesia / deep sedation (sleep dentistry) — No general anaesthesia or deep sedation documented Conscious sedation (svjesna sedacija) only; patient 'opusten, ali svjestan' (relaxed but conscious) and can cooperate [arena-dental-sedation]
Summary
Dental polyclinic in the Remetinec area offering implantology, All-on-4/6, oral surgery, orthodontics and aesthetic dentistry, with an English site and installment payment options. Markets a complimentary specialist consultation.
Strengths
- Information Transparency: 20 of 20 points.
- Price Transparency: 15 of 15 points.
- Reputation & Reviews: 17.5 of 20 points.
- Medical Infrastructure: 13.5 of 15 points.
- Communication & Service: 8.5 of 10 points.
Weaknesses
No category fell below the weakness threshold (50% of verifiable points).
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [arena-site] | 4/4 |
| ✓ | Dentist names listed The team page names 13 practicing dentists (dr. med. dent.) [arena-dental-deepen-4] | 3/3 |
| ✓ | Dentist specializations listed [arena-site] | 2/2 |
| ✓ | Real clinic photos [arena-site] | 2/2 |
| ✓ | Service list published [arena-site] | 3/3 |
| ✓ | Clear contact details Site shows 01 6542 677 and 0800 66 88; the Google listing and the site markup give 01 6542 655 [arena-dental-deepen-3] [arena-dental-deepen-19] | 2/2 |
| ✓ | English website version [arena-site] | 2/2 |
| ✓ | Address and map published [arena-site] | 2/2 |
Price Transparency
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✓ | Prices or price ranges published The site's price page lists standing prices for implants, crowns, fillings, cleaning, first exam and X-rays/CBCT [arena-dental-deepen] | 3/3 |
| ✓ | Cleaning price listed Professional plaque removal listed at 70 EUR [arena-dental-deepen-8] | 2/2 |
| ✓ | Filling price listed Composite fillings listed from 70 to 85 EUR depending on surfaces [arena-dental-deepen-9] | 2/2 |
| ✓ | Crown price listed Ceramic and metal-ceramic crowns listed from 300 to 380 EUR [arena-dental-deepen-10] | 2/2 |
| ✓ | Implant price listed Implant listed from 690 EUR (MIS) to 790 EUR (Straumann), plus abutment and crown [arena-dental-deepen-11] | 2/2 |
| ✓ | Consultation price listed First exam listed at 30 EUR under diagnostics; a free specialist consultation is also advertised [arena-dental-deepen-12] | 2/2 |
| ✓ | X-ray / imaging price listed X-ray and CBCT prices listed from 15 to 95 EUR depending on type [arena-dental-deepen-13] | 2/2 |
Reputation & Reviews
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ✓ | Google rating (Bayesian-adjusted) as of 2026-09-24 [arena-dental-deepen-15] | 6/6 |
| ✓ | Google review volume as of 2026-09-24 [arena-dental-deepen-16] | 3/3 |
| ✓ | Review recency Newest Google review dated 2026-09-23 (listing read 2026-09-24) [arena-dental-deepen-20] | 3/3 |
| ✓ | Clinic responds to reviews Owner replies on recent reviews, e.g. 2026-07-16 and 2026-08-12 [arena-dental-deepen-17] | 2/2 |
| ✗ | No recurring complaints 1-2★ are 39 of 1233; readable low reviews repeat pain or complications after treatment (2024-03-14, 2026-06-11, 2026-07-15) [arena-dental-deepen-5] | 0/2 |
| ✓ | No suspicious review patterns 5★ are 1157 of 1233 (93.8%); review dates spread over 2023-2026; reviewers have prior review histories [arena-dental-deepen-18] | 2/2 |
| ✓ | Active Facebook presence [arena-site] | 1/1 |
| ✗ | TripAdvisor presence No TripAdvisor listing found; clinic channels do not reference TripAdvisor [arena-dental-deepen-6] | 0/0.5 |
| ✓ | Other review platforms Listed on WhatClinic with verified patient reviews [arena-dental-deepen-7] | 0.5/0.5 |
Medical Infrastructure
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ✓ | On-site X-ray [arena-site] | 2/2 |
| ✓ | CBCT (3D imaging) CBCT 3D imaging offered and priced under diagnostics [arena-dental-deepen-14] | 2/2 |
| ✓ | Implantology [arena-site] | 2/2 |
| ✓ | Orthodontics [arena-site] | 2/2 |
| ✓ | Oral surgery [arena-site] | 2/2 |
| ✓ | Pediatric dentistry Clinic's own orthodontist recommends a first check-up for children from age 7 and treats them at the practice [arena-dental-deepen-2] | 1.5/1.5 |
| ✗ | Emergency care Contact, general-dentistry and oral-surgery pages and the toothache articles read; no emergency or same-day service documented [arena-dental-deepen-3] | 0/1.5 |
| ✓ | Works with international patients [arena-site] | 2/2 |
Communication & Service
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✓ | WhatsApp / LINE available WhatsApp and Viber contacts are offered on the contact page [arena-dental-deepen-3] | 2/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken [arena-site] | 2.5/2.5 |
| ✓ | Pre-visit consultation possible Complimentary specialist consultation advertised. [arena-site] | 1.5/1.5 |
| ✓ | Clear service explanations [arena-site] | 1/1 |
| ✓ | Convenient opening hours Open Monday-Friday 7:00-21:00 [arena-dental-deepen-4] | 1.5/1.5 |
AI & Search Visibility
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Zagreb", "English speaking dentist Zagreb", "dental implants Zagreb", "emergency dentist Zagreb", "Zagreb dental clinic for expats".
| ✓ | Mentioned for: best dentist Zagreb [sq-visibility] | 1/1 |
| ✗ | Mentioned for: English speaking dentist Zagreb [sq-visibility] | 0/1 |
| ✗ | Mentioned for: dental implants Zagreb [sq-visibility] | 0/1 |
| ✓ | Mentioned for: emergency dentist Zagreb [sq-visibility] | 1/1 |
| ✗ | Mentioned for: Zagreb dental clinic for expats [sq-visibility] | 0/1 |
| ✓ | Structured data on website JSON-LD Dentist business entity on the site [arena-site] | 1.5/1.5 |
| ✓ | Google indexing quality [sq-visibility] | 2/2 |
| ✓ | Dedicated service pages [arena-site] | 1.5/1.5 |
Ranking leaders in AI answers
The queries above are this index's own check. The three leading clinics have also been measured in full: how often ChatGPT and Gemini name them when a patient asks them to recommend a dentist.
- #1Poliklinika Dentum69.2 of 100View report →
- #2Stomatološka ordinacija Dentus Perfectus6.5 of 100View report →
- #3B.DENT41 of 100View report →
Measured by Ansmeter, 7 October 2026. Ansmeter is an affiliated service. Its figure is not part of this rating and does not affect positions — scores change only when public data changes.
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: ARENA DENTAL D.O.O. ZA OBAVLJANJE ZDRAVSTVENE DJELATNOSTI IZ PODRUČJA DENTALNE MEDICINE — registered provider in HZJZ NRPZZ (Trgovačka društva sheet), Remetinečki gaj 2 K, Zagreb (Searched HZJZ NRPZZ (open, clinic-scope) bulk XLSX register, snapshot dated 20.05.2026, downloaded and searched 2026-08-26 for 'ARENA DENTAL' plus city filter Zagreb. Matched the full legal entity name at Remetinečki gaj 2 K, Zagreb — exact address match to the clinic's own listed address (Remetinečki gaj 2k).) [arena-dental-lic]
Dentists & NRPZZ private-practice entries
No published dentist roster is recorded for this clinic yet — unverified, no penalty.
Red Flags
- low Aggressive marketing practices (-1 pts) — Homepage emphasizes free consultation, installment plans and in-chair entertainment (Netflix/Spotify). [arena-site]
Red-flag penalty applied: -1 points (capped at -20).
Data We Could Not Verify
- Communication & Service: Response speed
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://www.arenadental.hr/ |
|---|---|
| Phone | +385 1 6542 677 |
| https://www.facebook.com/PoliklinikaArenaDental | |
| Google Maps | Map listing |
| Address | Remetinečki gaj 2k, 10020 Zagreb, Croatia |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| arena-site | https://www.arenadental.hr/ | Name, address, geo, contacts, Facebook, services, English site, photos, free-consultation marketing; homepage JSON-LD type Dentist with PostalAddress, GeoCoordinates and OpeningHoursSpecification | 2026-09-24 |
| sq-visibility | search:best dentist Zagreb | AI/search visibility scout 2026-07-12 | 2026-07-12 |
| arena-dental-sedation | https://www.arenadental.hr/blog/svjesna-sedacija-bez-straha/ | pacijent je opusten, ali svjestan; ostajete svjesni i mozete suradivati | 2026-08-23 |
| arena-dental-refresh | https://www.google.com/maps/place/Arena+Dental/@45.7674903,15.94502… | most recent review posted about 4 months ago (viewed 2026-08-25) | 2026-08-25 |
| arena-dental-lic | https://www.hzjz.hr/sluzba-javno-zdravstvo/odjel-za-ljudske-i-mater… | NRPZZ Trgovačka društva sheet lists 'Arena Dental D.O.O. za obavljanje zdravstvene djelatnosti iz područja dentalne medicine' at Remetinečki gaj 2 K, Zagreb, confirming registration as a healthcare provider with the Croatian Ministry of Health / HZJZ. | 2026-08-26 |
| arena-dental-deepen | https://www.arenadental.hr/nacin-placanja/ | Page lists priced services: implants from 690 EUR, crowns from 300 EUR, composite fillings 70-85 EUR, cleaning 70 EUR, X-rays 15-95 EUR | 2026-09-24 |
| arena-dental-deepen-2 | https://www.arenadental.hr/blog/kada-je-pravo-vrijeme-za-prvi-posje… | "preporučujem dovesti dijete na prvi ortodontski pregled u dobi od 7 godina...preporučujem prvi besplatan pregled u našoj poliklinici" - recommends bringing children from age 7 for a first exam at this clinic | 2026-09-24 |
| arena-dental-deepen-3 | https://www.arenadental.hr/kontakt/ | Contact page: phones 0800 66 88 and 01 6542 677, e-mail info@arenadental.hr, WhatsApp link (wa.link/apczmr) and Viber +385 91 224 4156; the page markup gives 01 6542 655, the number on the Google listing; no emergency or same-day appointment service mentioned here or on /usluge/opca-stomatologija/, /usluge/oralna-kirurgija/ and /blog/kako-suzbiti-zubobolju/ | 2026-09-24 |
| arena-dental-deepen-4 | https://www.arenadental.hr/o-nama/strucni-tim/ | Team page: "tim poliklinike Arena Dental predvodi 14 iskusnih doktora dentalne medicine"; named dentists include Nikola Džakula, Lukas Džodan, Branka Horvat, Ivor Sokolić, Valerija Babić, Antonija Žagar, Sara Kovačević, Nika Kosović, Antonela Kirin and Marijan Vrdoljak (dr. med. dent.); footer hours "Ponedjeljak - Petak: 7:00 do 21:00 h" | 2026-09-24 |
| arena-dental-deepen-5 | https://www.google.com/maps?cid=10508365257287876409&hl=en | Miki M (2024-03-14): incomplete canal treatment led to infection; Fares Hadad (2026-07-15): severe pain for 4 days after a filling; Klara Dugalić (2026-06-11): gum inflammation and bleeding after 6 crowns | 2026-09-24 |
| arena-dental-deepen-6 | https://www.tripadvisor.com/TypeAheadJson?action=API&query=Arena%20… | TripAdvisor name search returns only unrelated Arena-branded hotels/attractions worldwide, no Zagreb dental result; no TripAdvisor link found on the clinic site or Google listing | 2026-09-24 |
| arena-dental-deepen-7 | https://www.whatclinic.com/dentists/croatia/zagreb/dental-clinic-arena | WhatClinic profile "Dental Clinic Arena", Remetinecki gaj 2k, Zagreb 10020 (Arena Dental Polyclinic): 4.8 from 3 verified patient reviews, viewed 2026-09-24 | 2026-09-24 |
| arena-dental-deepen-8 | https://www.arenadental.hr/nacin-placanja/ | "Profesionalno odstranjivanje zubnih naslaga - 70 EUR" under the general-dentistry pricing section | 2026-09-24 |
| arena-dental-deepen-9 | https://www.arenadental.hr/nacin-placanja/ | "Kompozitni ispun jednoplošni - 70 EUR", "Kompozitni ispun višeplošni - 85 EUR" | 2026-09-24 |
| arena-dental-deepen-10 | https://www.arenadental.hr/nacin-placanja/ | "Full contour cirkonska krunica - 360 EUR", "Metal-keramička krunica (CAD/CAM) - 300 EUR", "Premium cirkon-keramička krunica - 380 EUR" | 2026-09-24 |
| arena-dental-deepen-11 | https://www.arenadental.hr/nacin-placanja/ | "Implantat standard (MIS implants) - 690 EUR", "Implantat premium (Implantat Straumann) - 790 EUR" | 2026-09-24 |
| arena-dental-deepen-12 | https://www.arenadental.hr/nacin-placanja/ | "Prvi pregled - 30 EUR" under diagnostics pricing; site repeatedly offers a free first specialist consultation | 2026-09-24 |
| arena-dental-deepen-13 | https://www.arenadental.hr/nacin-placanja/ | "Digitalni intraoralni RTG snimak - 15 EUR", "Digitalni 2D ortopanski snimak - 30 EUR", "Digitalni CBCT 3D snimak - 50-95 EUR" | 2026-09-24 |
| arena-dental-deepen-14 | https://www.arenadental.hr/nacin-placanja/ | "Digitalni CBCT 3D snimak (jedna čeljust) - 70 EUR", "(dvije čeljusti) - 95 EUR", "(segment) - 50 EUR" | 2026-09-24 |
| arena-dental-deepen-15 | https://www.google.com/maps?cid=10508365257287876409&hl=en | Google listing 2026-09-24: 4.8 from 1233 reviews; histogram 5* 1157 / 4* 29 / 3* 8 / 2* 5 / 1* 34 | 2026-09-24 |
| arena-dental-deepen-16 | https://www.google.com/maps?cid=10508365257287876409&hl=en | Google listing 2026-09-24: 1233 reviews total | 2026-09-24 |
| arena-dental-deepen-17 | https://www.google.com/maps?cid=10508365257287876409&hl=en | Owner replied to Antonija Skender (2026-08-12), Margaret Gonard (2025-10-24) and other recent reviews with dated, specific responses | 2026-09-24 |
| arena-dental-deepen-18 | https://www.google.com/maps?cid=10508365257287876409&hl=en | 5-star share 1157/1233 (93.8%, not 100%); reviews dated across 2023-2026; reviewers include Local Guides with 10-205 prior reviews | 2026-09-24 |
| arena-dental-deepen-19 | https://www.google.com/maps?cid=10508365257287876409&hl=en | Google listing 2026-09-24: phone +385 1 6542 655, website arenadental.hr | 2026-09-24 |
| arena-dental-deepen-20 | https://www.google.com/maps?cid=10508365257287876409&hl=en | Google listing 2026-09-24, reviews sorted by newest: 4.8 from 1233 reviews; histogram 5* 1157 / 4* 29 / 3* 8 / 2* 5 / 1* 34; newest review dated 2026-09-23 | 2026-09-24 |
Change History
| Date | Change |
|---|---|
| 2026-09-24 | Re-read on 2026-09-24: the clinic's price page, team page, contact page, service pages, a blog post on child orthodontics, its Google listing (most recent, most relevant and lowest-rated reviews) and its WhatClinic profile. Recorded: prices for cleaning, fillings, crowns, implants, first exam and X-rays/CBCT; pediatric orthodontic care from age 7; opening hours to 21:00 on weekdays; structured business data on the site; owner replies to recent Google reviews; newest Google review 2026-09-23; recurring reports of pain or complications after treatment among the lowest-rated reviews; a WhatClinic listing. Corrected: prices are published on the site; the team page names 13 dentists; WhatsApp and Viber contacts are offered. The Google listing shows a different phone line (01 6542 655) from the one on the site. No emergency/same-day service or TripAdvisor presence found. |
| 2026-08-26 | License verification 2026-08-26 against HZJZ NRPZZ: clinic license found (Arena Dental D.O.O.) in HZJZ NRPZZ; no named doctors on file to check (clinics.json lists none). |
| 2026-08-25 | Re-verification 2026-08-25: confirmed website live, address unchanged; phone +385 1 6542 677 confirmed on the official site (Google Maps' call button surfaces a different tracking number, +385 1 6542 655); clinic open (not permanently closed); captured Google rating 4.8 (1208 reviews) for the first time; captured Maps place URL and geo coordinates. |
| 2026-08-23 | Recorded sedation / general anaesthesia availability (informational): not documented in public sources. Conscious sedation (svjesna sedacija) only; patient 'opusten, ali svjestan' (relaxed but conscious) and can cooperate |
| 2026-07-12 | Initial data collection. |
A question or a correction?
Have a question, a suggestion, or a correction to this page? Get in touch — we read every message. Verified data corrections are reviewed against sources and applied with a public change-history entry.