Poliklinika Ars Salutaris
According to our open methodology, this clinic scored 51.3/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #8 of 12 ranked clinics · Last checked: 25 August 2026
Positions by Rating Profile
- Overall Transparency & Trust#851.3/100
- Best for Expats#1045.3/100
- Best for Dental Implants#1045/100
- Best for Emergency Dental Carenot ranked
- Best Price Transparency#634.3/100
- Best English-speaking Clinicsnot ranked
- Best for Families / Childrennot ranked
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ✗ General anaesthesia / deep sedation (sleep dentistry) — No general anaesthesia or deep sedation documented Oral surgery and implantology performed under local anaesthesia only; no sedation or GA pages found [ars-salutaris-sedation] [ars-salutaris-sedation-2]
Summary
Polyclinic for dentistry and facial aesthetics operating 16+ years, offering implantology, prosthetics, orthodontics, oral and maxillofacial surgery with an on-site lab. Listed specialists include the president of the Croatian Dental Chamber.
Strengths
- Information Transparency: 18 of 20 points.
Weaknesses
- Price Transparency: 0 of 3 verifiable points (missing: prices or price ranges published)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [ars-site] | 4/4 |
| ✓ | Dentist names listed [ars-site] | 3/3 |
| ✓ | Dentist specializations listed [ars-site] | 2/2 |
| ✓ | Real clinic photos [ars-site] | 2/2 |
| ✓ | Service list published [ars-site] | 3/3 |
| ✓ | Clear contact details [ars-site] | 2/2 |
| ? | English website version | 0/2 |
| ✓ | Address and map published [ars-site] | 2/2 |
Price Transparency
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✗ | Prices or price ranges published [ars-site] | 0/3 |
| ? | Cleaning price listed | 0/2 |
| ? | Filling price listed | 0/2 |
| ? | Crown price listed | 0/2 |
| ? | Implant price listed | 0/2 |
| ? | Consultation price listed | 0/2 |
| ? | X-ray / imaging price listed | 0/2 |
Reputation & Reviews
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ◐ | Google rating (Bayesian-adjusted) as of 2026-08-25 [ars-salutaris-refresh] | 4/6 |
| ◐ | Google review volume [ars-salutaris-refresh] | 2.5/3 |
| ✓ | Review recency [ars-salutaris-refresh] | 3/3 |
| ? | Clinic responds to reviews | 0/2 |
| ✓ | No recurring complaints [ars-reviews] | 2/2 |
| ✓ | No suspicious review patterns [ars-reviews] | 2/2 |
| ✓ | Active Facebook presence [ars-site] | 1/1 |
| ? | TripAdvisor presence | 0/0.5 |
| ✓ | Other review platforms [ars-reviews] | 0.5/0.5 |
Medical Infrastructure
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ✓ | On-site X-ray Panoramic X-ray (Ortopan). [ars-site] | 2/2 |
| ? | CBCT (3D imaging) | 0/2 |
| ✓ | Implantology [ars-site] | 2/2 |
| ✓ | Orthodontics [ars-site] | 2/2 |
| ✓ | Oral surgery Oral and maxillofacial surgery. [ars-site] | 2/2 |
| ? | Pediatric dentistry | 0/1.5 |
| ? | Emergency care | 0/1.5 |
| ? | Works with international patients | 0/2 |
Communication & Service
How easy it is to contact the clinic, get answers, and book - especially for non-Thai speakers.
| ✗ | WhatsApp / LINE available [ars-site] | 0/2 |
| ? | Response speed | 0/1.5 |
| ? | English spoken | 0/2.5 |
| ✓ | Pre-visit consultation possible Online consultation and free first consultation offered. [ars-site] | 1.5/1.5 |
| ✓ | Clear service explanations [ars-site] | 1/1 |
| ? | Convenient opening hours | 0/1.5 |
AI & Search Visibility
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Zagreb", "English speaking dentist Zagreb", "dental implants Zagreb", "emergency dentist Zagreb", "Zagreb dental clinic for expats".
| ✗ | Mentioned for: best dentist Zagreb [sq-visibility] | 0/1 |
| ✗ | Mentioned for: English speaking dentist Zagreb [sq-visibility] | 0/1 |
| ✓ | Mentioned for: dental implants Zagreb [sq-visibility] | 1/1 |
| ✗ | Mentioned for: emergency dentist Zagreb [sq-visibility] | 0/1 |
| ✗ | Mentioned for: Zagreb dental clinic for expats [sq-visibility] | 0/1 |
| ? | Structured data on website | 0/1.5 |
| ✓ | Google indexing quality [sq-visibility] | 2/2 |
| ✓ | Dedicated service pages [ars-site] | 1.5/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: POSLOVNA JEDINICA OTONA ŽUPANČIĆA 16, POLIKLINIKA ARS SALUTARIS D.O.O — registered business unit in HZJZ NRPZZ (Trgovačka društva sheet) of POLIKLINIKA ZA STOMATOLOGIJU I ESTETIKU LICA ARS SALUTARIS D.O.O. (registered head office Dobri Dol 33, Zagreb) (Searched HZJZ NRPZZ (open, clinic-scope) bulk XLSX register, snapshot dated 20.05.2026, downloaded and searched 2026-08-26 for 'ARS SALUTARIS' plus city filter Zagreb. Found the head-office entity 'Poliklinika za stomatologiju i estetiku lica Ars Salutaris D.O.O.' at Dobri Dol 33, plus a dedicated branch entry 'Poslovna jedinica Otona Župančića 16, Poliklinika Ars Salutaris D.O.O' at Ulica Otona Župančića 16, Zagreb — exact address match to the clinic's own listed address (Otona Župančića 16). A third branch is registered at Dobri Dol 23 and a fourth in Split.) [ars-salutaris-lic]
Dentists & professional licences
| Dentist | Specialization | Licence No. |
|---|---|---|
| Prim. dr. sc. Hrvoje Pezo [ars-site] | Prosthodontics, CAD/CAM | not verified |
| Prof. dr. sc. Robert Ćelić [ars-site] | Oral implantology and prosthodontic restoration | not verified |
Dentists are named; their licence numbers have not been checked against public sources yet — unverified, no penalty.
Red Flags
- low Opaque or bait pricing (-2 pts) — Prices not published online; savings percentages advertised instead of a price list. [ars-site]
Red-flag penalty applied: -2 points (capped at -20).
Data We Could Not Verify
- Information Transparency: English website version
- Price Transparency: Cleaning price listed
- Price Transparency: Filling price listed
- Price Transparency: Crown price listed
- Price Transparency: Implant price listed
- Price Transparency: Consultation price listed
- Price Transparency: X-ray / imaging price listed
- Reputation & Reviews: Clinic responds to reviews
- Reputation & Reviews: TripAdvisor presence
- Medical Infrastructure: CBCT (3D imaging)
- Medical Infrastructure: Pediatric dentistry
- Medical Infrastructure: Emergency care
- Medical Infrastructure: Works with international patients
- Communication & Service: Response speed
- Communication & Service: English spoken
- Communication & Service: Convenient opening hours
- AI & Search Visibility: Structured data on website
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://ars-salutaris.hr/ |
|---|---|
| Phone | +385 1 4095 250 |
| https://www.facebook.com/arssalutaris | |
| Google Maps | Map listing |
| Address | Otona Župančića 16, 10000 Zagreb, Croatia |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| ars-site | https://ars-salutaris.hr/ | Name, address, contacts, Google Maps link, dentists, services, ISO certification, photos. | 2026-07-12 |
| ars-reviews | https://hrvatskekarta.com/zubar/grad-zagreb/ars-salutaris-d-o-o/ | Google review count (~359), no recurring complaints. | 2026-07-12 |
| sq-visibility | search:dental implants Zagreb | AI/search visibility scout 2026-07-12 | 2026-07-12 |
| ars-salutaris-sedation | https://ars-salutaris.hr/oralna-kirurgija/ | Zahvati se izvode pod djelovanjem lokalne anestezije i posve su bezbolni | 2026-08-23 |
| ars-salutaris-sedation-2 | https://ars-salutaris.hr/implantologija/ | Svi nasi zahvati obavljaju se uz lokalnu anesteziju | 2026-08-23 |
| ars-salutaris-refresh | https://www.google.com/maps/place/Ars+Salutaris+d.o.o.+-+Stomatolo%… | most recent review posted about 3 weeks ago (viewed 2026-08-25) | 2026-08-25 |
| ars-salutaris-lic | https://www.hzjz.hr/sluzba-javno-zdravstvo/odjel-za-ljudske-i-mater… | NRPZZ Trgovačka društva sheet lists a dislocated business unit 'Poslovna jedinica Otona Župančića 16, Poliklinika Ars Salutaris D.O.O' at Ulica Otona Župančića 16, Zagreb, under the parent legal entity 'Poliklinika za stomatologiju i estetiku lica Ars Salutaris D.O.O.', confirming registration as a healthcare provider with the Croatian Ministry of Health / HZJZ. | 2026-08-26 |
Change History
| Date | Change |
|---|---|
| 2026-08-26 | License verification 2026-08-26 against HZJZ NRPZZ: clinic license found — the clinic's own Otona Župančića 16 premises is registered as a dedicated business unit of Poliklinika Ars Salutaris D.O.O.; the two named specialist doctors were not found as individual private-practice holders and the dentist-scope registries (HZZO, HKDM) remain form-gated/blocked. |
| 2026-08-25 | Re-verification 2026-08-25: confirmed website live, address unchanged; stored landline confirmed on official site alongside a secondary mobile number; clinic open (not permanently closed); captured Google rating 4.5 for the first time and updated review count to 410 (previously 359); captured Maps place URL and geo coordinates. |
| 2026-08-23 | Recorded sedation / general anaesthesia availability (informational): not documented in public sources. Oral surgery and implantology performed under local anaesthesia only; no sedation or GA pages found |
| 2026-07-12 | Initial data collection. |
A question or a correction?
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